Privacy Policy

01Who we are

Nexus AI Solutions (“Nexus”, “we”, “us”) is a digital product and AI studio that designs and builds mobile applications, websites, SaaS platforms and AI-powered automation for businesses and institutions. This policy explains how we handle personal information when you visit our website, contact us or work with us.

02Information we collect

Information you provide: when you submit a project enquiry or contact us, we collect your name, email address, company, role, and the project details you choose to share, such as services of interest, budget range, timeframe and notes.

Information collected automatically: like most websites, our hosting infrastructure may record technical data such as IP address, browser type, device information and pages visited, used for security and performance.

Client project data: when we build or operate systems for clients, we may process data on their behalf under a separate agreement. In those cases the client remains responsible for that data and our processing follows their instructions.

03How we use information

To respond to your enquiry and discuss your project; to prepare proposals and deliver contracted services; to operate, secure and improve our website; to communicate about ongoing work; and to meet legal or accounting obligations. We do not sell your personal information.

04AI and automated processing

We may use reputable AI services to help us draft, analyse or organise information in the course of our work. We do not use your enquiry details to train public AI models, and we do not make decisions with legal or similarly significant effects about you solely through automated processing.

05Legal basis for processing

Where applicable data protection laws require a legal basis, we rely on your consent (for example, when you submit the enquiry form), steps taken at your request before entering a contract, performance of a contract, our legitimate interests in running and securing our business, and compliance with legal obligations.

06Data retention

We keep enquiry information for as long as needed to respond and follow up, and generally no longer than 24 months if no engagement follows. Project and contract records are retained for as long as required for the engagement and for legal, tax and accounting purposes.

07Sharing with third parties

We share information only with trusted service providers who help us operate — such as hosting, database, email and communication tools — and only as needed to provide their services. We may disclose information if required by law or to protect our rights. Some providers may process data outside your country; where they do, we take reasonable steps to ensure appropriate safeguards.

08Security

We use appropriate technical and organisational measures, including encrypted connections, access controls and restricted permissions, to protect personal information. No online system is completely secure, but we work to protect your data and respond promptly to any incident.

09Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to withdraw consent at any time, and to complain to a data protection authority. To exercise these rights, contact us using the details below.

10Cookies

Our website uses only the essential cookies or storage needed for it to function and stay secure. If we introduce analytics or marketing cookies in future, we will update this policy and request consent where required.

11Contact

For any privacy question or request, email enquiry@nexus-ai-solutions.co.tz or message us on WhatsApp at +44 7404 344 157.